Refund and Returns Policy

Effective Date: January 3, 2025

At SnapPariz, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied with the items you’ve purchased, we offer a straightforward Refund and Returns Policy to ensure your experience with us is as smooth and hassle-free as possible.

Please read the following terms carefully to understand your rights and the process for returning or exchanging items.

1. Return Eligibility

To be eligible for a return, your item(s) must meet the following criteria:

  • Timeframe: Returns must be requested within 30 days from the date of delivery.
  • Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
  • Non-returnable Items: Certain products, such as personalized items, final sale items, or perishable goods, may not be eligible for return. This will be clearly indicated at checkout or on the product page.

If your product does not meet these criteria, unfortunately, we cannot offer a return or refund.

2. How to Request a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at [email protected] or call (864) 227-3466. Provide your order number and details about the item you wish to return.
  • Return Authorization: Our team will issue a Return Merchandise Authorization (RMA) number and instructions on how to send the item back. Do not return the item without first obtaining an RMA number.
  • Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective items, incorrect orders).

3. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund. We strive to process refunds as quickly as possible, but please allow up to 7-10 business days from the date we receive your return for your refund to be processed.

  • Refund Method: Refunds will be credited to the original method of payment. If you paid by credit card, please note that it may take a few additional days for the refund to reflect in your account depending on your card issuer’s policies.
  • Partial Refunds: If the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, we reserve the right to issue a partial refund or decline the return.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or item, please return your original purchase for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, we apologize for the inconvenience. Please contact us immediately at [email protected] or (864) 227-3466 with the following information:

  • Order number
  • Photos of the damaged/defective item(s) and packaging (if applicable)
  • Description of the issue

Once we confirm the defect or damage, we will arrange for a free return shipping label and issue a full refund or send a replacement, depending on your preference.

6. Non-Refundable Shipping Charges

  • Original Shipping Fees: Shipping costs are non-refundable, except in cases where the return is due to a defect or our error.
  • Return Shipping: The customer is responsible for return shipping costs unless the return is a result of our error (e.g., damaged, defective, or incorrect item).

7. International Returns

If you are returning an item from outside the United States, please note that you are responsible for return shipping costs and any customs or duties that may be applied. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of returned items without tracking.

8. Right to Modify Policy

SnapPariz reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes to this policy will be posted on our website, and the Effective Date will be updated accordingly. Please review this policy periodically to stay informed about our return and refund procedures.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team:

  • Email: [email protected]
  • Phone: (864) 227-3466
  • Address: 732 New Zion Rd, Bradley, South Carolina (SC)

Effective Date: January 3, 2025

This Refund and Returns Policy is crafted to provide clarity and peace of mind for our customers while also ensuring the process is simple and transparent. We strive to offer a smooth experience for all returns, exchanges, and refunds.